FAQS

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I. Core Setup

Is the software fee already included on the TMP’s Core Setup subscription fees?

Yes, our monthly subscription has the software subscription fee included.

Is it mandatory to have the Core Setup?

For Core Retail or Core Service, the Core Setup is required so you can enjoy the full benefit of our standardized system while ensuring all the services are implemented consistently without any deviation or trouble.

What do I get from the Core Setup service?

For Retail Business, you will get a fully-working stock inventory system, accounting system, and integrated merchant system from Jurnal.id and Forstok.
For Service Business, you will get a fully-working accounting system, invoicing system, and account payable and receivable system.
In addition, both Online Retail Business and Service Business will get a Chart of Account (CoA) with highly customizable features and monitoring system to meet your current business needs.

II. Core Retail

Is the software fee already included on the TMP’s Core Retail subscription fees?

Yes, our monthly subscription has the software subscription fee included.


What do I get from the Core Retail?

You will get a Monthly Financial Statement that includes Profit &Loss Statement, Balance Sheet and Statement of Cashflow. You'll also get reports on all integrated online sales channels. You'll also get access to the Business Dashboard through the Jurnal.id app.

What is Core Retail service?

You will get full access to our Monthly Financial Statement including Profit & Loss Statement, Balance Sheet, and Statement of Cash Flow.
In addition, you will also have exclusive access to Business Dashboard on Jurnal.id apps and our integrated online marketing channel report.


How to access the report from TMP?

We will send Executive Summary and Financial Statement on the email address you provided. You can also access the reports on our partner apps: Xeno and Jurnal.id.
Please download your preferred partner apps on the App Store (Apple user) or Playstore (Android user).

When will I get the Financial Statement?

We will release the Financial Statement of the current month by the next month.
For example: Financial Statement of June 2021 will be released by July 2021. Starting from the third month of subscription, we are committed to release the Financial Statement no later than the second week of the next month.

What platforms can be integrated with TMP?

Marketplace: Shopee, Tokopedia, Bblibli, A2X

Ecommerce: Shopify, Woo Commerce

Payment gateway: Midtrans


What software do you use for the Core Retail service?

We use Jurnal.id and Forstok.


III. Core Service

Is the software fee already included on the TMP’s Core Retail subscription fees?

Yes, our monthly subscription has the software subscription fee included.


What do I get from the Core Service?

You will get full access to our Monthly Financial Statement including Profit & Loss Statement, Balance Sheet, and Statement of Cash Flow.<br>In addition, you will also have exclusive access to Business Dashboard on Jurnal.id apps and our integrated online marketing channel report.

You'll also get reports on all integrated online sales channels. You'll also get access to the Business Dashboard through the Jurnal.id app.


What is Core Service?

Core Service is a one-stop service for Accounting, Financial Statement, and Business dashboard that is designed to answer the current challenges of service industry business and specially tailored to meet the current growth pace of your business.

How to access the report from TMP?

We will send Executive Summary and Financial Statement on the email address you provided. You can also access the reports on our partner apps: Xeno and Jurnal.id.
Please download your preferred partner apps on the App Store (Apple user) or Playstore (Android user).

When will I get the Financial Statement?

We will release the Financial Statement of the current month by the next month.
For example: Financial Statement of June 2021 will be released by July 2021. Starting from the third month of subscription, we are committed to release the Financial Statement no later than the second week of the next month.


What software do you use for the Core Service?

We are partnering wih Jurnal.id or Xero.


IV. TMP Tax Service

Do you have a personal tax reporting service?

Yes, TMP offers both annual personal tax reporting service (SPT Orang Pribadi) and annual business tax reporting service (PPh21, PPh23, PPN, PP23, SPT Badan Tahunan).


If I only need the Tax Compliance service, can I take it separately?

Yes, you can take our Tax Compliance service separately.

What do I get from the Tax Compliance service?

You will get the full benefit of tax reporting compliance including tax calculation and tax invoicing for monthly tax eg. income tax (PPh 21, PPh 23, PPh article 4 clause 2, PP 23) and VAT.

What happens if I still get additional tax penalties after using TMP Tax service? Is there any warranty?

We are committed to do our best to mitigate the risk of any additional tax penalties occurring after using TMP Tax service. However, on the occasion where there was a mistake on our part that generated unexpected tax penalties, we will offer compensation at the cost of our monthly subscriptions fee.

V. General Service

What is the minimum contract value for subscribing to TMP services?

The minimum contract duration of 3-months period is applicable for TMP’s subscription-based services.
For the project-based contract, the minimum duration is adjusted proportionally with the project’s timeline and scope of work to ensure the maximum result.


Can I still access my data and information after cancelling TMP service?

Yes, you can still access them after we transfer the software subscription ownership to you. 


I want to contact the TMP team, when is the best time to do it?

Our team is happy to assist you on Monday to Friday, 10 AM - 6 PM.


VI.  Data Security

How secure is my personal data and information?

Our security system on the Jurnal.id app has already been certified with ISO27001 which is a security standard for the banking industry.
On the Xero app, our security system has also already been certified with ISO/IEC 27001:2013 to ensure your peace of mind.

VII. Glossary and Terms

What is an Retail Business?

Online retail business is a business model that focuses on distributing the product through online marketing channels, such as websites, online marketplace, and other online mediums.

What is a Service Business?

Service business is a part of the business industry that offers specialized service as it’s product. The service could be varied from soliciting an ability, knowledge, or skill in a specific field where the customer/buyer will pay a certain amount as compensation to the service provider.